Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you use our website, create an account, enrol in a course, make a purchase, or communicate with us.

Personal Information

Depending on how you interact with Rise Training Institute, we may collect:

• Full name
• Email address
• Phone number
• Billing and payment-related information
• Account and login information
• Course enrolment and purchase information
• Course progress and completion information
• Assessment, quiz, and examination results
• Certificate and certification information
• Communications and enquiries you send to us
• Reviews, feedback, comments, or other content you submit
• Information provided when contacting customer or learner support

We only request information that is reasonably necessary to provide, administer, maintain, and improve our services.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages and courses viewed
• Date and time of visits
• Referring website or source
• General website usage information
• General interaction and engagement information

This information may be used to understand how visitors use our website, improve website functionality, analyse performance, and enhance the learning experience.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage your account.
• Process course purchases and enrolments.
• Provide access to online courses and learning materials.
• Track course progress and completion.
• Record assessment and quiz results.
• Issue certificates where applicable.
• Process payments, refunds, and related transactions.
• Provide customer and learner support.
• Respond to enquiries and requests.
• Send important account and service-related communications.
• Improve our courses, website, services, and learner experience.
• Understand website usage and user preferences.
• Monitor and improve website performance.
• Detect, prevent, and investigate fraud, abuse, unauthorised activity, and security incidents.
• Protect the rights, property, and security of Rise Training Institute, our users, and others.
• Comply with applicable legal, regulatory, and contractual requirements.

Where permitted by applicable law, we may also use your information to send promotional communications about courses, training programs, services, offers, events, or updates that may be relevant to you.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

3. Payments

When you purchase a course or other service from Rise Training Institute, payment information may be processed through a third-party payment processor.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider.

Rise Training Institute generally does not need to store complete payment card details on its own systems.

Payment providers may have their own privacy policies and terms that govern how they collect, use, store, and process payment information.

We may receive limited transaction information, such as payment status, transaction reference, amount paid, currency, and other information necessary to confirm and manage your purchase.

4. Cookies and Similar Technologies

Rise Training Institute may use cookies and similar technologies to operate, secure, maintain, and improve our website.

Cookies may help us:

• Keep you signed in.
• Maintain your session.
• Remember preferences.
• Provide course and account functionality.
• Understand website usage.
• Analyse website traffic and performance.
• Improve website functionality and user experience.
• Support relevant marketing activities where applicable.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our website.

5. Analytics

We may use analytics tools and similar technologies to understand how visitors interact with our website and courses.

These services may collect information such as:

• Device information
• Browser information
• Pages visited
• Approximate location
• Traffic sources
• Website interaction data
• General usage and engagement information

Analytics information helps us understand website performance, identify areas for improvement, monitor user engagement, and improve the overall learner experience.

Where applicable, analytics providers may process information in accordance with their own privacy policies and terms.

6. How We Share Information

We do not sell your personal information.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide our services. These providers may include:

• Payment processing providers
• Website and hosting providers
• Learning management and course platform providers
• Email and communication providers
• Analytics providers
• Customer support providers
• Security and fraud prevention services
• Technology and software service providers
• Professional advisers
• Government authorities, regulators, or law enforcement where legally required

Third-party service providers are expected to process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We may also disclose information where necessary to protect our legal rights, enforce our agreements, investigate suspected fraud or abuse, or protect the safety and security of our users, services, or property.

7. Course and Learning Information

When you enrol in or purchase a course, we may collect and process information about your participation and learning activity. This may include:

• Courses purchased or enrolled in
• Course access information
• Course progress
• Lessons completed
• Assessments and quiz results
• Assignment submissions where applicable
• Completion dates
• Certificate information
• Learning activity and engagement information

We use this information to provide our educational services, maintain accurate learner records, monitor course completion, provide learner support, administer assessments, and issue certificates where applicable.

8. Communications

We may contact you regarding:

• Account activity
• Course enrolment
• Course purchases
• Payment and transaction information
• Course access
• Course completion
• Certificates
• Account security
• Important service updates
• Customer support requests
• Changes to our services or policies

Where permitted by applicable law, we may also send promotional communications regarding courses, training programs, services, offers, or other relevant information. You may opt out of promotional communications at any time.

Please note that opting out of marketing communications will not prevent us from sending essential service-related communications, such as account, transaction, security, or course-related messages.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain learner and transaction records, meet legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The length of time information is retained may vary depending on:

• The type of information.
• The purpose for which it was collected.
• Our relationship with you.
• Legal or regulatory requirements.
• Business and record-keeping requirements.

When personal information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss, destruction, or misuse.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe that your account has been accessed or used without authorisation.

11. Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restriction of certain processing.
• Object to certain uses of your information.
• Request a copy of certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests. Some rights may be subject to applicable legal exceptions, limitations, or requirements.

12. Children's Privacy

Our services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. If we determine that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to review and address the information in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, services, applications, payment providers, learning platforms, or other external resources. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

When you access a third-party website or service, that third party may collect and process your information according to its own privacy policy and terms. We encourage you to review the privacy policy of any third-party website or service you use.

14. International Data Transfers

Depending on where Rise Training Institute, our service providers, and our technical infrastructure are located, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take reasonable and appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable privacy requirements.

15. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident.

Where required by applicable law, we will notify affected individuals and/or relevant authorities within the required timeframe.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• Our website
• Technology and security practices
• Business operations
• Privacy practices
• Applicable legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.